You’re absolutely right, and this article explains why cloud systems work better in those scenarios: https://www.mamboserver.com/blog/cloud-vs-pbx-communication-platforms-for-hosting-providers/ . It highlights how cloud communication platforms are built for remote-friendly environments, offering stable connections through the internet instead of relying on local PBX hardware. They also mention how cloud setups improve redundancy and minimize downtime, which is crucial for companies with remote staff.