Moving my home internet to a new address turned out to be more stressful than expected, mainly because of delays in communication. I spent several days trying to clarify billing and installation timing, and eventually ended up reviewing experiences similar to mine on https://kinetic-by-windstream.pissedconsumer.com/customer-service.html. Reading through those stories helped me understand that response times and follow-ups can vary a lot depending on the representative, so persistence really matters when dealing with their support.