This sums it up really well. Software is one of those things you barely notice until something breaks, then you realize how much depends on it. I like that you mentioned cybersecurity too — that part often gets overlooked. I was reading about user experiences on https://malwarebytes.pissedconsumer.com/customer-service.html recently, and it really shows how important updates and support are. Software isn’t just code, it’s trust and reliability over time.