Travel credits can be confusing when systems don’t register them correctly. A fellow commuter suggested checking the amtrak contact link on a verified consumer review page, which led straight to their refund department. The staff located the voucher within minutes and reissued it under a new code that worked instantly. They also apologized for the delay and made sure the remaining balance was correct. A simple call turned what seemed like a complicated process into an easy fix, proving that persistence pays off when digital tools fall short.