[jadiel.aadvik]

I used to trust established big-box stores for appliances, assuming they’d honor warranties and handle repairs. But lately I’m hearing stories that have me second guessing. Have you had an experience where a major retailer let you down when it really mattered?

[haili.quincey]

I bought a washer from one of the big brands, expecting dependable service if anything went wrong. But when it started leaking a few months later, the repair process turned into a nightmare. Appointments got canceled, part orders were delayed for weeks, and ultimately the issue wasn’t resolved. To share what went wrong and how badly it wound down, I posted the full story at https://sears.pissedconsumer.com/review.html . I didn’t want to bash the brand, just hopefully help someone avoid the same frustration.

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