[Magistro]

Our support department keeps complaining that our PBX has too many limitations, especially when employees want to work remotely. The system was never designed for distributed teams, so calls drop constantly when someone tries to connect through VPN. I’m starting to think the whole architecture is outdated.

[Patifico]

You’re absolutely right, and this article explains why cloud systems work better in those scenarios: https://www.mamboserver.com/blog/cloud-vs-pbx-communication-platforms-for-hosting-providers/ . It highlights how cloud communication platforms are built for remote-friendly environments, offering stable connections through the internet instead of relying on local PBX hardware. They also mention how cloud setups improve redundancy and minimize downtime, which is crucial for companies with remote staff.

[Magistro]

That’s a huge advantage. Our team has been trying to adopt a hybrid work model, but PBX just doesn’t cope with it. If cloud platforms can provide consistent access from anywhere while also improving reliability, I think it’s time we seriously consider migrating.

[Patifico]

I’m glad I could help, because I’ve been searching for information on this topic for a long time too.

[Author]

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