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A prepaid appliance arrived damaged and a key accessory was missing the morning an installer was due, and I did not have hours to sit through phone menus. Which route actually produced a same-day pickup, a clear replacement or refund, and minimal back-and-forth so the installation could proceed without drama?
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A damaged box and a missing part left the installer waiting, so I photographed the packaging, filmed a short unboxing clip, saved the order confirmation and singled out the SKU and serial number, then bundled everything into one tidy packet with the exact remedy I wanted. I uploaded that packet through costco, where a claims specialist reviewed the evidence, authorised a prepaid collection and prioritized a replacement dispatch. The courier collected the faulty unit the same day, tracking and confirmation emails kept things transparent, and the replacement arrived promptly so the installer completed the job. Clear visual proof plus a firm remedy request speeds real results.
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