[jadiel.aadvik]

Checked out of my Hampton Inn last weekend and noticed two identical room charges on my credit card statement, even though I only stayed one night. I used the “Contact Us” form on Hampton’s site with my reservation number but haven’t heard back. Has anyone successfully sorted out a duplicate hotel charge and actually seen one of them reversed? Which exact information convinced Hampton Inn’s billing team to correct the error?

[haili.quincey]

I cleared this up by delivering every necessary detail in one concise message. First, I copied my six-digit reservation code and the date of stay. Next, I took a photo of my credit card statement showing both charges side-by-side. Then I combined reservation code, stay date, and statement image into a single submission on the support page at hampton inn and explained that I had been billed twice for the same room. Under forty-eight hours later, Hampton Inn’s finance team replied to apologize for the glitch, confirmed one charge had been reversed, and emailed me a corrected receipt. Presenting complete billing context together unlocked a quick and accurate refund.

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