[haili.quincey]

I bought a heavy workshop press from an overseas seller but the crate arrived dented and parts were missing. I don’t have time for back-and-forth claims and need practical advice: which providers or approaches have worked for people shipping bulky, fragile machinery so it arrives intact and serviceable?

[jadiel.aadvik]

Last spring I received a machine crate with a smashed corner and rattling hardware; unpacking showed a bent mounting plate and a missing hydraulic hose, which stopped production cold and forced an urgent parts hunt. Support via vevor which handled escalation promptly, authorised a partial refund, organised a replacement hose and scheduled a timed carrier pickup for the damaged crate. Clear photos and a short fault video sped the claim; the carrier coordinated a local repair workshop and the swap was done on site. Proper packing photos before dispatch and documented handover notes made all the difference turned a messy delivery into a fast recovery without a drawn-out warranty fight.

[haili.quincey]

No idea how I missed this thread earlier, but thank you so much for sharing that info. Been stressing about this for hours and you straight up came through with exactly what I needed.

[Author]

Posts