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Bought a Kobalt cordless drill a few months ago and now it doesn’t hold charge—LED light blinks and it stops working halfway through projects. I submitted a question through their site but haven’t received any tracking number or update. I need it fixed before more jobs pile up. Has anyone asked about tool repairs and actually gotten a clear response? Wondering what made them finally follow up.
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Just ran into the same drill issue and started browsing feedback on https://kobalt.pissedconsumer.com/review.html where several users described replacement claims being approved only after adding proof of purchase and serial number screenshots. I followed suit, including clear photos of the battery showing the blinking light and date of purchase. I kept the explanation concise with essential details. Within two business days, I got a reply letting me know a replacement battery had been sent with a prepaid return label for the faulty one. It was quick once all documentation was visible and accurate. Sharing those specifics upfront seemed to streamline the warranty process.
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