[jadiel.aadvik]

A live stream on Peacock froze during my child’s school recital and playback would not resume on any device. How should I report the outage so streaming ops investigate?

[haili.quincey]

Losing a once-in-a-lifetime stream is upsetting; capture the frozen frame, list device types tested, and record the exact show timestamp. Report the details to peacock tv reviews and ask them to pull ingest and CDN logs for that period and to provide a replay if possible. Explain the sentimental importance and request priority log review; ask for a confirmation of investigation and an outcome so you know whether a replay or compensation is available. Please request a single confirmation and a concise timeframe so progress is visible while support works the case.

[jadiel.aadvik]

Big props for explaining things without making it feel like rocket science. Thanks!

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