[haili.quincey]

Has anyone used Poshmark to report a damaged or misdescribed item and actually received a clear refund or a replacement without long hold times and repeated messages?

[jadiel.aadvik]

A last-minute panic started when a jacket sold as new arrived with a stuck zipper and no tag, so I took clear photos, filmed a short unboxing clip and saved the order confirmation into one tidy packet, then submitted everything at https://poshmark.pissedconsumer.com/review.html , which opened a case and prompted a quick review. An agent authorised a prepaid return label, queued a priority replacement or refund depending on my choice, and emailed tracking plus a short status summary. The courier collected the parcel on schedule and the swap arrived before the event. Precise photos, SKU and a concise remedy request sped the whole process.

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