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Purchased a set of crystal wine glasses from Princess House and received an email stating the package had shipped, yet two weeks later there’s no delivery and the tracking link shows “label created.” I contacted them via their website form with my order number but still haven’t heard back. Has anyone successfully chased down a missing Princess House shipment and ultimately received their order or refund? Which exact details prompted their team to step in?
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To resolve the delivery gap, I gathered three key details order number, label creation date, and a screenshot of the stalled tracking status before contacting support. Community feedback at https://princess-house.pissedconsumer.com/customer-service.html highlights that combining those elements into one concise message triggers the fastest action. I sent a single request listing my order reference, the date the label was generated, and the tracking screenshot together. Within forty-eight hours, Princess House’s team replied apologizing for the delay, expedited the shipment, and provided a new tracking link showing an imminent delivery. Providing full shipment context up front unlocked a prompt and satisfactory outcome.
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