[jadiel.aadvik]

A custom item ordered via Etsy never arrived and the seller stopped replying. How can the marketplace intervene to resolve this?

[haili.quincey]

Provide etsy with a concise timeline showing the last seller message and the promised ship date, then request marketplace mediation so they contact the seller and pursue reshipment or a refund. Ask etsy to prioritize the case if the item is time-sensitive and to return a single, clear response outlining next steps and expected timing. This reduces repeated inquiries and helps the platform act decisively, either nudging the seller to fulfill the order or releasing funds back to you under the platform’s resolution procedures.

[jadiel.aadvik]

Okay wow, that actually helped more than anything else I’ve read so far. I love it when people take the time to post something useful instead of vague nonsense. You rock.

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