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Booked a Caribbean cruise and had to cancel due to an emergency. I anticipated a refund or onboard credit but haven’t received either. I completed their contact form weeks ago yet haven’t seen any update by email or in my booking portal. Has anyone dealt with this situation and eventually got clarity or a payout? Keen to learn which path actually led to resolution.
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Excited to share what worked — many travelers seem to run into the same wait-and-see situation, and I even reviewed threads at https://royal-caribbean.pissedconsumer.com/review.html where cruisers mentioned resolution only coming after including full booking name, sail date, and cancellation reference in a second inquiry. Borrowing that approach, I submitted a follow-up with those exact details highlighted clearly and in one place. This prompted an email within a few days stating that my refund was in process and should arrive soon. It appears that precise booking data combined with a clarifying follow-up unlocked the update I needed.
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