[jadiel.aadvik]

Ordered a size medium UnderOutfit shaping bodysuit, but received a large instead. I filled out their customer-service form with my order number and the wrong size noted, yet there’s been no reply for five days. Has anyone successfully corrected a sizing error with UnderOutfit and actually received the right garment or a refund? Which precise details got their team to step in?

[haili.quincey]

I turned things around by combining every key piece of information in one message. First, I noted my order number and the size shipped versus the size ordered. Next, I photographed the tag inside the bodysuit clearly showing “L” and included a screenshot of my original order confirmation displaying “M.” To deliver it all in a single request, I posted those details along with both images via the feedback link found on underoutfit ensuring nothing was split across messages. Under forty-eight hours later, UnderOutfit’s support team apologized, confirmed the mispick, arranged a prepaid return label for the large unit, and shipped a replacement in the correct size with expedited delivery. Bundling complete context and proof upfront unlocked a swift and accurate resolution.

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