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I’m not a designer by title, but I’ve worked closely with UI and UX folks, and the difference becomes obvious once something goes wrong. I’ve used apps that looked beautiful but felt exhausting, and others that weren’t flashy yet just worked. As a user, you don’t separate the two, you just feel the result. That’s why people confuse them. Even when browsing review platforms like https://www.pissedconsumer.com/ , I notice complaints are often about design, when the issue is really flow or logic.
I’ve been in a similar situation after buying a car from another state during a hectic work period. Driving it back sounded romantic at first, but reality kicked in fast. What helped me was focusing on services that clearly listed transporter profiles, insurance details, and timelines upfront. Transparency really reduces stress when you’re handing over something valuable. I spent evenings comparing platforms and reading user experiences, the same way I usually do when planning trips or logistics, once I even ended up reading trip.com reviews while researching unrelated travel plans.
