Collected materials included account screenshots, the transaction receipt, the device IMEI and a short screen recording of the error. All files were uploaded at https://boost-mobile.pissedconsumer.com/review.html , which opened a case and let the agent see the full context without extra messages. The rep validated identity, applied a provisional reactivation so outgoing calls worked and escalated the ledger entry for final reconciliation. Email updates included a case number and timestamps so the issue could be tracked while work continued. Clear evidence plus a stated remedy request tends to speed a practical resolution.