BuyGoods order refund timeframe clarified?

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    • #59005
      jadiel.aadvik
      Participant

      Placed an order via BuyGoods and provided payment details, but I haven’t seen any transaction confirmation or shipment notice. My card shows the charge, yet the BuyGoods portal remains blank. I submitted feedback through their support page but haven’t received any response. Curious if anyone experienced this and actually got an update—what triggered their response?

    • #59014
      haili.quincey
      Participant

      Recently faced the same blank order issue and studied buygoods reviews, discovering that people had more luck when the message included order ID, date of purchase, and a screen capture of the empty order dashboard all in one shot. I replicated that: I flagged the missing order ID, included the date and total cost, attached a screenshot, and asked whether the order was in queue or if refund was possible. Less than thirty-six hours later, I got a reply confirming my order was processed and the shipment link was activated, with the tracking number following soon afterward. Providing concise yet complete information seemed to trigger their system to look further into my case—without having to wait indefinitely.

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