A medical support product I purchased from Rejuvacare initially seemed reliable, but after several weeks of consistent use, it began showing signs of premature wear that did not align with advertised durability. I carefully reviewed usage instructions, confirmed that I had followed all guidelines, and then reached out to customer support describing the issue in detail. The responses I received focused more on general policy language than on the specific defect I outlined. When warranty coverage depends on usage interpretation, what documentation or explanation tends to strengthen a claim and move the process toward a practical resolution?