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I applied for Q Link Wireless service and was approved quickly. They said a SIM card would be mailed within a week. That was three weeks ago. I’ve emailed support twice and tried calling, but I can’t get through to a real person. The automated system just loops me back to the main menu. I need the SIM to activate my phone, and without it, I’m stuck. Has anyone else experienced delays in receiving their SIM card from Q Link? How did you resolve the issue?
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I signed up for Q Link Wireless and was told to expect my SIM card in 7–10 days. After two weeks with no delivery, I checked https://q-link-wireless.pissedconsumer.com/customer-service.html and found others had similar issues. I used the contact form on their website to submit a detailed message about the delay. A few days later, I received an email confirming that a new SIM card was being sent. It arrived within a week, and I was able to activate my phone without further problems.
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