Why “aesthetic” design isn’t enough to save a failing onboarding process

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      digidim
      Participant

      Hi all! I’m currently at a breaking point with our product. We’ve been pouring money into marketing for six months, but our user retention is a nightmare. People sign up, but they don’t stay. I’ve tried hiring offshore teams and even messed around with some AI design tools that everyone’s using lately, but the flow still feels “off.” It’s like we have a pretty interface but a broken brain. Does anyone have experience with a senior-level expert who can actually audit the logic of a product? I don’t want a “yes-man” who just changes the colors. I need someone who can tell me why we are losing people we worked so hard to acquire. Is there a specialist who works directly with founders to fix the foundation?

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