Hey folks, just a quick heads up about a minor glitch on the website/store. A recent update seems to be creating havoc with outgoing notifications (order confirmations, shipping info, etc). It’s also affecting the “Contact Us” form in the menu.
What that means is that notification emails are not going out as they should (that includes inquiries meant for US and notifications meant for customers). Seems to be related to a recent plugin update — and a fix is in the works. Unfortunately, it’s taking longer than we had hoped.
That said everything else is working perfectly. You can still place orders and those orders will be shipped in a timely manner as always.
Until the plugin issue is fixed you should email me directly at [email protected] for all inquiries (and this includes requests to restore previous digital purchases since that form has also been impacted). I will respond as quickly as possible. Sorry for this annoying glitch. We expect to have it resolved soon.
If you’ve tried making an inquiry through the site in the last ten days or so there is a good chance it never reached us. We apologize. It wasn’t immediately clear there was an issue. So please email us directly if you’ve been waiting for a reply.